Complaints Policy

Medicetics Clinic has established processes for dealing with complaints, irrespective of their nature, which complies with the National Minimum Standards.

Our aim is to give our patients the highest possible standard of service and we try to deal with all the complaints as quickly as possible. Patients are asked that in the event of any complaint, to speak or write to the practise manager at Medicetics Clinic. Patients who require further advice regarding the complaints process should direct their enquiry to Medicetics Clinic who may, wherever applicable, recommend the services of an independent advocate.

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible.

We shall acknowledge complaints within 2 working days and aim to have looked into the complaint within 20 days of the date when it was raised. We shall then be in a position to offer an explanation, or a meeting as appropriate. If there are any delays in the process we will keep the complainant informed.

If a patient is not satisfied with the outcome, then they can direct their complaint to:

General Medical Council
350 Euston Rd,
London NW1 3JN
0161 923 6602

Independent Healthcare Sector Complaints Adjudication Service
70 Fleet Street London EC4Y 1EU
info@iscas.org.uk
020 7536 6091